Progressive is the nation's third-largest automobile insurer and covers millions of drivers each year. However, Progressive insurance reviews vary. Our research shows that coverage can be a good option for drivers who are in their 20s and people with a DUI in their history.
To see how Progressive measures up with the best car insurance companies, we've combed through Progressive insurance reviews and investigated Progressive financial stability and insurance coverage options. You’re most likely required to carry car insurance in your state, so it is important to research and find a reputable company. Use this review to start your own research.
In this article:
- Our Take On Progressive: 4.5 Stars
- Progressive Overview
- Progressive Insurance Coverage
- Progressive Auto Insurance Costs And Discounts
- Progressive Auto Insurance Reviews
- Progressive Apps And Technology
- Other Top Choices For Car Insurance
- FAQ About Progressive Car Insurance
Our Take On Progressive: 4.5 Stars
We rate Progressive 4.5 out of 5.0 stars because of its variety of car insurance coverage, valuable add-ons, and long history in the industry. If you can find a good rate, then Progressive is a smart bet and will fulfill covered claims, based on many positive Progressive auto insurance reviews.
|Progressive Pros||Progressive Cons|
|Good choice for high-risk drivers||Average customer satisfaction|
|Easy quotes process||Higher rates than some competitors|
|Superior financial strength rating from AM Best and A- rating from the Better Business Bureau (BBB)|
Progressive is one of the top auto insurers in the United States and wrote over $40 billion in insurance premiums in 2020, according to the National Association of Insurance Commissioners (NAIC). AM Best gives Progressive an A+ rating in financial strength, which means it has superior financial ability to meet insurance claims. The BBB rates the insurer with a respectable A-.
Progressive has been around since 1937, but it continues to evolve with the times. Progressive auto insurance was the first insurance that people could purchase on the internet in 1997. The company was also the first to introduce a usage-based insurance option in 2008.
As one of the largest insurance providers in the industry, Progressive offers a number of coverage options. Unfortunately, studies based on Progressive auto insurance reviews tell us that the claims process is about average.
Progressive Insurance Coverage
These are the main types of auto insurance you will find with Progressive and almost any other major provider:
- Bodily injury liability and property damage liability (BI/PD)
- Collision insurance
- Comprehensive car insurance
- Medical payments (MedPay)
- Personal injury protection (PIP)
- Underinsured/uninsured motorist coverage (UM/UIM)
Additionally, Progressive offers a few extra types of coverage. These add-ons are among the reasons why Progressive insurance reviews well.
|Progressive Add-On||Coverage Details|
|Roadside Assistance||This includes towing, lockout services, flat tire changes, and fuel delivery.|
|Loan/Lease Payoff||This coverage option will pay for the difference between your totaled car’s market price and the amount you have left on your loan. However, unlike gap insurance, it will only cover up to 25% of the current value of your car.|
|Rental Car Reimbursement||This covers about $30 to $50 per day for a rental car if your car has been in a covered accident.|
|Custom Parts and Equipment Value||This coverage option will pay for replacement items you’ve added to your car. For example, if you installed a $1,000 subwoofer and then got in an accident, this option would repair or replace it.|
|Rideshare Insurance||Many rideshare apps only offer extended coverage when you’re actually on a pickup or drop-off route, not when you’re waiting around on the app to get a trip. This Progressive auto insurance option extends your rideshare coverage for that period of time.|
How Long Does A Progressive Claim Take?
According to the J.D. Power 2020 U.S. Auto Claims Satisfaction StudySM, auto claims take about 10 days on average to resolve. Progressive came in 17th place out of 18 companies in the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM, so Progressive customers can expect claims to take around 10 days or slightly longer on average.
How To Cancel Progressive Car Insurance
To cancel a Progressive car insurance policy, you need to contact an agent or customer service representative by phone, email, or mail. You can cancel your policy effective on that same day or schedule a cancellation in the future.
Progressive Homeowners Insurance
According to the NAIC, Progressive is the tenth-largest home insurance provider in the country. Progressive offers dwelling coverage that can pay for damage from severe weather, fire, falling trees, and more. Loss of use coverage can pay for living expenses after a covered event. Other options include liability and personal property coverage.
Progressive Life Insurance
Progressive also offers a variety of life insurance options to cover different situations. You can get term and whole life insurance policies plus other options like short-term life insurance or final expense insurance.
Other coverage options include:
- Business insurance
- Motorcycle insurance
- Condo insurance
- Renters insurance
- Travel insurance
Progressive Auto Insurance Costs And Discounts
Drivers in low-cost states pay about $137 per month for Progressive car insurance, according to Progressive’s website. Drivers in medium-cost states pay around $167, and those in high-cost states pay about $232. Many Progressive insurance reviews that disclose prices mirror these rates.
Based on data from our research, these are average prices for drivers of a few ages and listed genders (applies to full coverage insurance):
|Age and Listed Gender||Annual Rate Estimate|
Progressive Insurance Cost By State
The state where you live can dramatically affect what you pay for Progressive insurance. This is due to a variety of reasons, including state regulations on insurance pricing, insurance requirements, and the population density of the state.
Here's how Progressive's average rate estimates compare to each state's average estimates (where data was available). These full coverage estimates apply to 35-year-old drivers with good credit and good driving records. You can see that Progressive is cheaper than average in some states but more expensive than average in others.
|State||Progressive Annual Cost Estimate||State Average Cost Estimate|
|Texas||Data not available||$2,067|
|Wyoming||Data not available||$1,499|
How Can You Save With Progressive?
Progressive claims that drivers can save an average of $750 on their car insurance policies. To help you save, Progressive offers several discounts, stating that 99 percent of policyholders are eligible for at least one discount.
|Multi-Policy||Get a nearly 5% policy discount for bundling home and auto insurance or another of Progressive's insurance products, such as renters insurance.|
|Multi-Car||Save about 12% if you have more than one car listed on your Progressive policy.|
|Continuous Insurance||Earn a discount if you are consistently insured with no gaps or cancellations.|
|Teen Driver||Earn a discount if you add a driver who is 18 or younger to your policy.|
|Good Student Discount||Save if you have a student on your policy who maintains a "B" average or better.|
|Distant Student Discount||Get a lower premium if the full-time student on your policy lives more than 100 miles from home and does not have a vehicle while away.|
|Homeowners||Earn 10% off if you are a homeowner.|
|Online Quote||Save about 4% if you get an online Progressive quote.|
|Sign Online||Save about 8.5% if you sign your documents online.|
|Paperless||Lower your payment by choosing to receive documents via email (only applicable in combination with the sign online discount).|
|Pay in Full||Save on car insurance by paying your six-month policy up front.|
|Automatic Payment||Get a lower rate by setting up automatic payments from your checking account. This discount cannot be combined with the pay-in-full discount.|
Availability may vary by state. While some car insurance providers offer discounts to military members and their families, there is no Progressive military discount.
Other Money-Saving Features
Beyond discounts, Progressive has other ways for customers to save money on payments and deductibles. The safe driver discount program Snapshot® tailors your auto insurance policy price to the way you drive, and a deductible savings bank earns you $50 toward your next deductible for every six-month period without an accident or ticket.
Progressive policies also include an accident forgiveness feature that is automatically included with policies in some states. If your claim is less than or equal to $500, Progressive won't raise your rates.
Progressive Auto Insurance Reviews
While many people find affordable premiums with Progressive, Progressive reviews are mixed in terms of customer satisfaction, which is common with insurance providers.
Positive Progressive Insurance Reviews
Happy Progressive customers mention patient and helpful agents and a quick claims process. Here are a couple of example Progressive insurance reviews from the BBB.
"I was in car accident and was treated with great care and respect. I got the coverage I was due in a timely manner. And I can't say enough about the representative in Fort Collins, C.O. who was incredibly kind and helpful."
– Karen G. via BBB
"After our car was totaled in a hail storm in North Texas, the company appraiser and settlement people were very helpful and patient when walking us through a fairly complex procedure while making the process less stressful for us. There was a minor error with getting the correct address information for our bank, which was quickly adjusted."
– Sandy Z. via BBB
Negative Progressive Insurance Reviews
Some Progressive customers have complained about Progressive insurance cost. One reviewer was mistakenly overcharged and expressed annoyance that it took over a week until they were reimbursed. Progressive insurance reviews show that mistakes are inevitable with large insurance companies. The best auto insurance companies work to resolve such issues as soon as possible.
"I had a policy for Progressive. It was overpriced, and [the company's] customer service was awful and unprofessional. I found a different company that offered more and better coverage with amazing customer service for a fraction of the cost."
– Stephanie S. via BBB
"Progressive took out payment from my bank account after I had already made a payment. After I called and explained that the money they took was my rent money and I would need it back as soon as possible, they told me that there was nothing they could do and I would have to wait 12 business days for a refund and offered no apology."
– Jennifer T. via BBB
Progressive Insurance Complaints
Progressive has closed over 1,000 complaints posted to its BBB page in the last year. While this may sound like a lot, keep in mind that the insurer manages millions of policies, so the number of complaints filed with the BBB is less than 0.1 percent.
Progressive makes an effort to address each of these complaints in a timely manner, but it has an A- rating because it failed to respond to one complaint.
Progressive Apps And Technology
Progressive's website is a step ahead of the competition with the Name Your Price tool and a price comparison tool that lets you compare rates between insurance companies. Name Your Price doesn’t necessarily save you money, but it lets you see a plan configuration that fits your budget quickly. When you input your desired payment, you will receive coverage recommendations that suit your budget. It certainly can save you time.
With Snapshot, you can download a mobile app or receive a plug-in device in the mail and drive normally for six months while it tracks your habits. Depending on your driving, your car insurance rate could go down. However, some people see their Progressive rates go up, so that’s something to consider. Progressive says most people with good driving habits get a $145 discount at the end of the Snapshot program.
Snapshot has a 4.6 out of 5.0 rating on the Apple App store based on more than 3,700 reviews. On the Google Play store, the app has a rating of 3.9 out of 5.0 based on over 9,900 reviews. These are high scores compared to similar apps offered by other insurers.
Other Top Choices For Car Insurance
While we highly recommend Progressive, it’s always smart to get auto insurance quotes from a couple of providers before signing up for a policy.
We recently compared the industry’s most popular car insurance companies and found Progressive, USAA, Geico, and State Farm to provide the best value. USAA offers excellent auto insurance for military members and veterans, Geico has great ratings across the board, and State Farm provides a positive customer service experience during quotes and claims.
In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.
- Industry Standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
- Availability: We consider availability by state as well as exclusions for specific groups of drivers.
- Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
- Cost and Discounts: Our research team reviews sample quotes for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
- Customer Service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
- Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.
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